Shipping and Collection

1. How Our Collection Model Works

Bush Billabongs operates a self-service pickup model. We supply customers in Mullumbimby and the Northern Rivers (NSW), Noosa (QLD), Cowra (NSW) and Dural (NSW). We confirm the nearest pickup point or a freight quote for your address when you enquire. The exact address and access instructions are sent in your order confirmation email.

Looking for our 1500L septic tank? View product details and pricing.

2. Selecting a Pickup Location

When you enquire, we confirm your pickup point or freight option. Specific address and access instructions are provided in your order confirmation email.

If no pickup location is available near you, please contact us before ordering and we will advise on the nearest option or alternative arrangements.

3. Collection Booking

After your order is confirmed and payment is received, you will receive an email with your pickup location address, available collection days and hours, your order reference number, and any specific site instructions such as check-in procedures.

Some pickup locations require an appointment. Where an appointment is required, you must book your collection time before attending.

4. What to Bring

• A suitable vehicle: ute, trailer, or truck capable of safely transporting a 1500L septic tank
• Tie-down straps and any required securing equipment
• Your order confirmation or reference number
• Photo identification

5. Loading Assistance

Most pickup locations have forklift facilities and staff who can assist with loading your tank onto your vehicle. However, this is subject to the pickup location's staff availability and equipment. Bush Billabongs cannot guarantee loading assistance at all locations. Please confirm loading arrangements when booking your collection.

6. Collection Timeframe

You must collect your order within 14 days of receiving your collection notification. If you require an extension, please contact us in advance.

Orders not collected within 30 days of the nominated collection date may be cancelled and refunded less a $100 AUD restocking fee, in accordance with our Return and Refund Policy.

7. Risk During Transport

Risk of damage or loss passes to you at the point of collection. Bush Billabongs is not responsible for any damage that occurs during transport from the pickup location to your property. We recommend securing the tank properly and driving with care.

8. Interstate and Remote Areas

Not in one of our supply areas? Send us your postcode and we'll tell you whether we can help. Freight is quoted before you confirm your order and may carry additional charges.

Have more questions? Check our FAQ page for common questions about the pickup process.

9. Contact

Bush Billabongs Pty Ltd
Email: info@bushbillabongs.com.au